Visitor Services Team Member

Charlottesville, VA, USA

Job Type

Part Time

About the Role

Visitor Services staff works in several capacities in the exhibition. As front desk staff, visitor services team members greet visitors and process transactions. As docents, visitor services team members ensure the safety of the facility and the visitors inside it by observing and reporting. In this position, you may be scheduled to assist in the lobby or assisting visitors in the bar area. Visitor Services staff can also act as bartender and / or event staff.

Requirements

Core Responsibilities


As a member of the Front Desk

  • Greet visitors.

  • Sell admissions tickets and check in advance purchase tickets.

  • Provide information to visitors about rules, upcoming events, Ix Art Park  history and more.

  • Monitor crowds to help ensure the safety of guests and staff.

  • Clean areas of the building including but not limited to the lobby and restrooms.


As a Docent

  • Check that objects in the exhibition are in the correct place and exhibits are functioning properly.

  • Provide guests with information about the experience narrative and general information

  • Help ensure the safety of visitors.

  • Assist visitors where needed.

  • Report damage to the Director of Curation

  • Acknowledge, greet, and interact with guests throughout their visit

  • Respond to injuries and emergencies appropriately

  • Record maintenance issues.

  • Clean the exhibit, bathrooms, lobby, and piazza

  • Assist with crowd control on busy days

  • Follow special protocols for events including 21+ concerts/shows, including monitoring alcohol and access.

  • Perform job responsibilities with a creative flair that elevates the exhibition narrative


As a Retail & Concessions Team Member

  • Continuously expand your knowledge of food, beverage and merchandise quality controls, preparation methods, and presentation

  • Prepare alcoholic or non-alcoholic beverages

  • Check identification and confirm guest meets legal drinking age

  • Comply with all food and beverage regulations

  • Restock and replenish bar inventory and supplies, including replacing beer kegs and CO2

  • Remain knowledgeable on menu and merchandise offerings and make recommendations based on guest preferences

  • Collect money for all orders and handle all cash and credit card transactions according to procedure

  • Maintain high standards of organization and cleanliness throughout the space

  • Process POS (point of sale) purchases for food, beverage and merchandise items

  • Report emergencies to the manager

  • Respond to injuries and emergencies appropriately

  • Collaborate with other team members to create and maintain a pleasant environment for guests

  • Handle cash and balance cash drawers

  • Maintain a clean work and seating area by removing trash, cleaning tables, and washing equipment

  • Stock, organize and clean the storage area


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Essential Skills and Abilities:

  • A flexible schedule with the ability to work days, nights, and weekends

  • Demonstrated excellent customer service skills

  • Demonstrated excellent communication skills

  • Ability to work in low light and blacklight environments for prolonged periods

  • Ability to self-manage, adhering to hours and quality standards

  • Demonstrated good judgment in difficult and complicated customer situations

  • Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel

  • Experience with point of sale systems, and responsibly handling cash

  • Demonstrated ability to serve as a positive representative of the IX Art Park Foundation with the ability to understand and communicate the organization’s mission and values

  • Willingness to develop advanced business communication skills

  • Willingness to participate in training and classes to develop new skills


Desired Qualifications:

  • Be bilingual or multilingual

  • Organized and self-motivated with a strong attention to detail

  • Excellent time management and organizational skills

  • Excellent interpersonal skills

  • Adaptable to changing needs and possess the ability to take on new tasks

  • Must be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams

  • Interest and skill in simple arts and crafts

  • Hidden talents that can be employed as part of the persona including singing, dancing, magic, comedy, conversationalist, impersonator or otherwise


Work Environment and Physical Demands

This job operates in a professional box office environment as a front desk shift, and a physical role as a docent. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners as a front desk associate. As a docent, employee may be required to be in a stationary position, stand, crawl, and occasionally ascend and descend a ladder or stairs as needed. Employees may be required to lift up to 20lbs.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Schedule

This position may have shifts that vary. An employee may be scheduled 5-10 hours a day, based on business need.


Supervisory Responsibility

This position does not require supervisory responsibility.

About the FOUNDATION

Our Mission
To spark creativity and inspiration in people’s everyday lives.

Embracing the emerging trend toward immersive art experiences, we want to inspire people to find their own spark of imagination and creativity, and bring it to life using multiple artistic mediums.