About the Role
Visitor Services staff works in several capacities in the exhibition. As front desk staff, visitor services team members greet visitors and process transactions. As docents, visitor services team members ensure the safety of the facility and the visitors inside it by observing and reporting. In this position, you may be scheduled to assist in the lobby or assisting visitors in the bar area. Visitor Services staff can also act as bartender and / or event staff.
As a member of the Front Desk
Sell admissions tickets and check in advance purchase tickets.
Provide information to visitors about rules, upcoming events, Ix Art Park history and more.
Monitor crowds to help ensure the safety of guests and staff.
Clean areas of the building including but not limited to the lobby and restrooms.
As a Docent
Check that objects in the exhibition are in the correct place and exhibits are functioning properly.
Provide guests with information about the experience narrative and general information
Help ensure the safety of visitors.
Assist visitors where needed.
Report damage to the Director of Curation
Acknowledge, greet, and interact with guests throughout their visit
Respond to injuries and emergencies appropriately
Record maintenance issues.
Clean the exhibit, bathrooms, lobby, and piazza
Assist with crowd control on busy days
Follow special protocols for events including 21+ concerts/shows, including monitoring alcohol and access.
Perform job responsibilities with a creative flair that elevates the exhibition narrative
As a Retail & Concessions Team Member
Continuously expand your knowledge of food, beverage and merchandise quality controls, preparation methods, and presentation
Prepare alcoholic or non-alcoholic beverages
Check identification and confirm guest meets legal drinking age
Comply with all food and beverage regulations
Restock and replenish bar inventory and supplies, including replacing beer kegs and CO2
Remain knowledgeable on menu and merchandise offerings and make recommendations based on guest preferences
Collect money for all orders and handle all cash and credit card transactions according to procedure
Maintain high standards of organization and cleanliness throughout the space
Process POS (point of sale) purchases for food, beverage and merchandise items
Report emergencies to the manager
Respond to injuries and emergencies appropriately
Collaborate with other team members to create and maintain a pleasant environment for guests
Handle cash and balance cash drawers
Maintain a clean work and seating area by removing trash, cleaning tables, and washing equipment
Stock, organize and clean the storage area
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Essential Skills and Abilities:
A flexible schedule with the ability to work days, nights, and weekends
Demonstrated excellent customer service skills
Demonstrated excellent communication skills
Ability to work in low light and blacklight environments for prolonged periods
Ability to self-manage, adhering to hours and quality standards
Demonstrated good judgment in difficult and complicated customer situations
Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel
Experience with point of sale systems, and responsibly handling cash
Demonstrated ability to serve as a positive representative of the IX Art Park Foundation with the ability to understand and communicate the organization’s mission and values
Willingness to develop advanced business communication skills
Willingness to participate in training and classes to develop new skills
Be bilingual or multilingual
Organized and self-motivated with a strong attention to detail
Excellent time management and organizational skills
Excellent interpersonal skills
Adaptable to changing needs and possess the ability to take on new tasks
Must be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams
Interest and skill in simple arts and crafts
Hidden talents that can be employed as part of the persona including singing, dancing, magic, comedy, conversationalist, impersonator or otherwise
Work Environment and Physical Demands
This job operates in a professional box office environment as a front desk shift, and a physical role as a docent. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners as a front desk associate. As a docent, employee may be required to be in a stationary position, stand, crawl, and occasionally ascend and descend a ladder or stairs as needed. Employees may be required to lift up to 20lbs.
The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may have shifts that vary. An employee may be scheduled 5-10 hours a day, based on business need.
This position does not require supervisory responsibility.